Q & A's
What area does Love2care4pets cover?
Love2care4pets are happy to consider calls from outside the Neath Port Talbot area, however a 40p per mile surcharge may be applicable, this would be discussed within the free consultation.
Are you fully registered?
We are DBS checked, hold public liability insurance and registered as self-employed.
What services do you offer?
Dog walking, visiting your pets and pet sitting at your property with home checks. This will include spending time with your pet, cleaning out appropriate cages/hutch, food containers and replacing with fresh water and food, grooming and administrating medication as required. We are able to home board small pets whether they have fur, scales or feathers and all will be treated with VIA (Very Important Animal) care. Please note we are unable to accept dogs or cats at present for home boarding.
How do you manage the dog walking?
We will discuss your requirements at the free consultation process. We can walk your dog from 30 minutes up to 1 hour. There will be a maximum of 6 dogs (this will depend on the size of dogs in a group).
What if my dog requires veterinary attention?
We will automatically ask for your veterinary details, as well as asking you to sign a vet release form. We will attempt to make contact with a client of any emergency situation and before treatment commenced should we be unable to make contact we would use our common sense and the vet's advice in an emergency life-saving situation.
Where will you walk my dog?
This really will depend on the length of walk agreed upon; this can be discussed further and agreed at the free consultation. It may be a park, beach, country walk or a route your dog is familiar with.
How long have you been in the business?
February 2016, however I have always been surrounded by dogs, cats, budgies, aquatic and cold water fish, hamsters, rats, rabbits, chickens, ducks, degu's and guinea pigs.
Do you charge extra for weekends/bank holidays?
Weekends and bank holidays will always need to be arranged and booked with at least 2 week’s notice with only a small extra charge to cover a bank holiday. We do not charge extra for weekends. However, we do charge time and a half for Christmas Eve (Evening), Christmas Day, Boxing Day and New Year’s Day (visits from 8.30 – 12.30 only on these days). Small animals home boarding with us will be charged normal rates and will be made a fuss of as if they are our own family.
What is the minimum visits you will be prepared to make?
If you require just one half hour visit a week, twice a day, daily or just whilst you are on holiday to house check, we are always happy and will try our best to meet your needs. Just please be assured, whatever we have agreed on our consultation, it will be carried out!
How do you secure my keys?
Once we pick up your keys, it will only be in our possession whilst house/pet sitting your property or walking your dog. At all other times, it will be stored in a secure safety box which will not be marked with any client address. At no time will keys be dropped through a letterbox. We will only accept picking up and dropping off keys with a clear signature.